Term and Conditions

1. Introduction

At Royal Rest Mattress (“we”, “us”, “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or use our website https://royalrestmattressng.com (the “Site”), register an account, place an order, subscribe to our newsletter, or otherwise interact with us.

By using our Site or providing us with your personal data, you agree to the practices described in this Privacy Policy.

2. Who We Are & Contact Information

Royal Rest Mattress is an e-commerce bedding and mattress store offering mattresses, pillows, sheets and related bedding products. Royal Rest Mattress

If you have questions or concerns about this policy or how we handle your data, you can contact us via the contact details on our “Contact Us” page on the Site. Royal Rest Mattress

3. What Information We Collect

We may collect the following types of personal information from you:

• Identity & contact information: name, email address, phone number, billing and/or shipping address — typically when you register, place an order, or contact us.

• Account credentials: username, password, if you create an account on our Site. Royal Rest Mattress

• Payment information: when you purchase items — as provided via payment processor or checkout (note: we may use third-party payment processors; we do not store full card details on our servers directly — see “Third-Party Services / Payments” below).

• Order and transaction information: what items you ordered, order history, delivery/shipping address, order status, returns.

• Communications data: correspondence between you and us (e.g. support requests, contact-form submissions, email newsletters, reviews).

• Site usage and technical information: IP address, browser type and version, device information, pages visited, time spent, referring / exit pages, and other standard analytics data (for improving the Site).

4. How We Collect Your Information

We collect information directly when you:

• Register an account, log in, or update your profile

• Place an order, request a quote, or purchase products

• Use the contact or “get in touch” form

• Subscribe to our newsletter or marketing communications

• Communicate with customer support

We may also collect certain information automatically when you visit or browse our Site (see “Cookies & Tracking” below).

5. Why We Collect and How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders (billing, shipping, delivery, order tracking)

• To manage your account and provide customer service (support, account access, order history)

• To send you transactional messages: order confirmations, shipping notifications, account notifications, responses to inquiries

• To send marketing or promotional communications (e.g. newsletters, offers), only if you’ve opted in or given consent

• To improve our Site, products and services — by analysing usage, preferences, and user feedback

• To comply with legal or regulatory obligations (e.g. record-keeping, fraud prevention)

6. Third-Party Services & Data Sharing

To operate our business, we may share personal information with third parties such as:

• Payment processors or gateway providers (for payment authorization and billing)

• Shipping and delivery partners (to deliver ordered goods)

• Customer service tools or email service providers (for support requests, order status, newsletters)

• Analytics and tracking service providers (to analyze site traffic and improve user experience)

We will not sell or lease your personal information to unrelated third parties for marketing or other uses without your explicit consent.

If required by law (e.g. court order, regulation), or to protect our rights, safety, or property, we may disclose your personal information.

7. Cookies & Tracking Technologies

Our Site may use cookies, web beacons, and similar tracking technologies to collect technical data (such as IP address, browser type, pages visited, time spent). These help us deliver and improve our Site and offerings, and may help with analytics, remembering user preferences, or facilitating shopping-cart or login functionality.

You can usually choose to decline cookies or delete them via your browser settings — but doing so may limit your ability to use certain features on our Site (such as checkout or login).

8. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes described in this policy — e.g. to complete your orders, provide customer service, comply with legal obligations, or as long as you maintain an account with us.

If you ask us to delete your data (see “Your Rights” below) we will comply, except where there is a compelling legal or business need to retain certain records (e.g. transactional history, warranty or return claims, bookkeeping, fraud prevention).

9. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data. These may include (but are not limited to):

• The right to access the information we hold about you

• The right to correct or update inaccurate or incomplete data

• The right to request deletion or erasure of your data (subject to limits, such as data needed to fulfil orders or comply with legal obligations)

• The right to object to or restrict certain processing (e.g. marketing communications)

• The right to opt out of marketing or promotional communications at any time

If you wish to exercise any of these rights, please contact us using the contact information on our Site.

10. Security

We implement reasonable technical and organizational measures to help protect the personal information we collect and store. We strive to safeguard your data from unauthorized access, improper use, or disclosure.

However, please note that no method of transmission over the Internet or electronic storage can be guaranteed completely secure.

11. Children’s Privacy

Our Site and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected such data, please contact us so we may delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (for example, as we add new features, services, or third-party providers). When we make changes, we will post the updated version on this page and update the “Effective Date” at the top. We encourage you to review this page regularly to stay informed.

13. Contact Us

If you have questions, concerns, or requests regarding your personal data or this policy, please get in touch via our contact page on the Site or via the contact details provided there.