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At Royal Rest Mattress (“we”, “us”, “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or use our website https://royalrestmattressng.com (the “Site”), register an account, place an order, subscribe to our newsletter, or otherwise interact with us.
By using our Site or providing us with your personal data, you agree to the practices described in this Privacy Policy.
Royal Rest Mattress is an e-commerce bedding and mattress store offering mattresses, pillows, sheets and related bedding products. Royal Rest Mattress
If you have questions or concerns about this policy or how we handle your data, you can contact us via the contact details on our “Contact Us” page on the Site. Royal Rest Mattress
We may collect the following types of personal information from you:
Identity & contact information: name, email address, phone number, billing and/or shipping address — typically when you register, place an order, or contact us.
Account credentials: username, password, if you create an account on our Site. Royal Rest Mattress
Payment information: when you purchase items — as provided via payment processor or checkout (note: we may use third-party payment processors; we do not store full card details on our servers directly — see “Third-Party Services / Payments” below).
Order and transaction information: what items you ordered, order history, delivery/shipping address, order status, returns.
Communications data: correspondence between you and us (e.g. support requests, contact-form submissions, email newsletters, reviews).
Site usage and technical information: IP address, browser type and version, device information, pages visited, time spent, referring / exit pages, and other standard analytics data (for improving the Site).
We collect information directly when you:
Register an account, log in, or update your profile
Place an order, request a quote, or purchase products
Use the contact or “get in touch” form
Subscribe to our newsletter or marketing communications
Communicate with customer support
We may also collect certain information automatically when you visit or browse our Site (see “Cookies & Tracking” below).
We use your information for the following purposes:
To process and fulfill your orders (billing, shipping, delivery, order tracking)
To manage your account and provide customer service (support, account access, order history)
To send you transactional messages: order confirmations, shipping notifications, account notifications, responses to inquiries
To send marketing or promotional communications (e.g. newsletters, offers), only if you’ve opted in or given consent
To improve our Site, products and services — by analysing usage, preferences, and user feedback
To comply with legal or regulatory obligations (e.g. record-keeping, fraud prevention)
To operate our business, we may share personal information with third parties such as:
Payment processors or gateway providers (for payment authorization and billing)
Shipping and delivery partners (to deliver ordered goods)
Customer service tools or email service providers (for support requests, order status, newsletters)
Analytics and tracking service providers (to analyze site traffic and improve user experience)
We will not sell or lease your personal information to unrelated third parties for marketing or other uses without your explicit consent.
If required by law (e.g. court order, regulation), or to protect our rights, safety, or property, we may disclose your personal information.
Our Site may use cookies, web beacons, and similar tracking technologies to collect technical data (such as IP address, browser type, pages visited, time spent). These help us deliver and improve our Site and offerings, and may help with analytics, remembering user preferences, or facilitating shopping-cart or login functionality.
You can usually choose to decline cookies or delete them via your browser settings — but doing so may limit your ability to use certain features on our Site (such as checkout or login).
We retain your personal information only for as long as is necessary to fulfil the purposes described in this policy — e.g. to complete your orders, provide customer service, comply with legal obligations, or as long as you maintain an account with us.
If you ask us to delete your data (see “Your Rights” below) we will comply, except where there is a compelling legal or business need to retain certain records (e.g. transactional history, warranty or return claims, bookkeeping, fraud prevention).
Depending on your location and applicable law, you may have rights regarding your personal data. These may include (but are not limited to):
The right to access the information we hold about you
The right to correct or update inaccurate or incomplete data
The right to request deletion or erasure of your data (subject to limits, such as data needed to fulfil orders or comply with legal obligations)
The right to object to or restrict certain processing (e.g. marketing communications)
The right to opt out of marketing or promotional communications at any time
If you wish to exercise any of these rights, please contact us using the contact information on our Site.
We implement reasonable technical and organizational measures to help protect the personal information we collect and store. We strive to safeguard your data from unauthorized access, improper use, or disclosure.
However, please note that no method of transmission over the Internet or electronic storage can be guaranteed completely secure.
Our Site and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected such data, please contact us so we may delete it.
We may update this Privacy Policy from time to time (for example, as we add new features, services, or third-party providers). When we make changes, we will post the updated version on this page and update the “Effective Date” at the top. We encourage you to review this page regularly to stay informed.
If you have questions, concerns, or requests regarding your personal data or this policy, please get in touch via our contact page on the Site or via the contact details provided there.
